JOB SUMMARY
The post holder will be required to carry out any administrative duties required within the department. This will include word processing, general office duties and other responsibilities as outlined below.
Main duties/Responsibilities:
1. Answer telephone and redirect call appropriately and deal with routine telephone enquiries from other organisations, agencies, Trust employee's etc.
2. Develop and maintain good communication during telephone calls and passing all appropriate information required on to the relevant staff.
3. Booking appointments for patients and manning reception of patients and visitors.
4. Processing of prescriptions.
5. Develop and maintain an efficient filing system ensuring confidentiality and security of documents.
6. Provide secretarial support including typing of general correspondence and submitting relevant reports within agreed timescales.
7. Scanning clinical documents on to the patient's records.
8. Support the professional staff to deliver on audit and data collection activities using appropriate electronic systems.
9. To ensure relevant information systems are maintained.
Essential Criteria:
5 GCSEs (Grades A-C) including English Language or equivalent or higher educational standard AND 1 year's administrative/clerical experience*
OR
NVQ Level 2 in Business Administration or equivalent or higher educational standard and 1 year's administrative/clerical experience *
OR
3 years' administrative/clerical experience
*Administrative/Clerical experience is defined as experience in an office based environment to include diary management, dealing with enquiries