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We are looking for an enthusiastic and driven Customer Success Manager with an interest in technology, who is able to build strong relationships with our enterprise clients and who can excel in a fast-changing organisation. Prior B2B SaaS Customer Success Management experience is highly desirable.
What would you be doing?
* Actively engage CIOs, CTOs, and senior stakeholders, enabling them to express their business objectives, then leverage data insights, commit to action, and deliver measurable improvements to their software development organisations.
* Nurture high-value accounts for retention and renewal. Responsible for renewals, with up-sell and cross-sell opportunities, identified through trusted advisor relationships, passed to Account Executives to close.
* Onboard client senior managers, empowering them to use the products to support business transformation and effective operational management.
* Manage multiple high-touch enterprise clients, taking a KPI-driven approach and maintaining activities within our CRM. Our customers’ success is our success.
* Use BlueOptima’s reporting suite, MS Excel, and PowerPoint to provide engaging insights, relationship reviews, and value to your clients.
* Provide marketing with success stories to generate collateral to educate and influence internally and externally.
Qualifications and Skills
We seek an experienced Customer Success Manager with 4+ years in a similar role, preferably in a B2B SaaS environment. A STEM or analytical discipline background would be advantageous.
Requirements:
* Strong communication and presentation skills, with experience engaging senior executives or C-level stakeholders.
* Experience in a client-facing role, delivering tangible value to strategic accounts.
* High attention to detail and a goal-driven attitude to solve complex problems and deliver excellent customer experiences in an enterprise setting.
* Drive and motivation to succeed in a high-growth environment with opportunities to expand skills.
* Strategic mindset, capable of leading Customer Success initiatives to completion.
* Autonomous with good self-management and organizational skills to handle multiple clients and internal teams.
* A STEM-based degree or demonstrable experience working with complex products.
Additional Information
Why join our team?
We promote an inclusive, collaborative culture where every employee can make an impact. At BlueOptima, autonomy and accountability are valued. Join us to contribute significantly, be recognized, and grow rapidly in your career.
Culture and Growth:
* Global, creative, innovative, and welcoming team
* Rapid career growth and visibility
* Opportunity to create your success story in a high-performance environment
* Training programs and Personal Development Plans for each employee
Benefits:
* 32 days of holidays (including bank holidays)
* Hybrid working: 2 days remote, 3 days in-office weekly
* Flexible work from long distance: 4 weeks/year
* Top-line equipment (laptop, headset, gaming monitor)
* Office in Elephant and Castle with free drinks and snacks
* Cycle-to-work scheme
* 12 weeks paid maternity and paternity leave
* Pet-friendly office
Stay connected with us on LinkedIn or check our career page for future opportunities!
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