Job Title: E-Commerce Trading & UX Manager
Location: Birmingham
Hours of Work: Monday to Friday - 08:30/09:00 - 17:00/17:30 (37.5 hours)
Salary: £40,000 - £45,000 DoE
What You’ll Be Doing
* Own the day‑to‑day maintenance and merchandising of the SoHo webstore, including products, pricing, promotions, bundles, content, and accessories.
* Lead the execution of major flagship device launches, ensuring embargo compliance, pre‑order readiness, trade‑ins, and marketing assets go live flawlessly.
* Design, implement, and optimise upsell and cross‑sell journeys using data insights, A/B testing, and behavioural analytics to maximise conversion and revenue.
* Collaborate with Marketing, Commercial, and E‑Commerce Project teams to ensure online content, deals, and UX requirements remain accurate and brand‑compliant.
* Conduct rigorous testing of site functionality, responsiveness, checkout flows, and payment journeys, resolving issues quickly to protect conversion.
* Monitor, report, and present site performance, conversion funnel data, and commercial/UX insights for internal reviews and board‑level reporting.
* Proactively identify emerging issues, customer pain points, and optimisation opportunities, driving improvements that boost efficiency, performance, and sales impact.
* Lead and coach the E‑Commerce support team, managing ongoing UX and trading enhancements through data‑led decision‑making and continuous improvement.
What We’re Looking For
* Hands‑on experience in e‑commerce merchandising, trading, or UX optimisation, ideally within telecoms or consumer electronics.
* Proven success delivering high‑stakes device launches with precise timing and cross‑functional coordination.
* Strong CMS and merchandising expertise using platforms such as WordPress, WooCommerce, or similar.
* Analytical capability with experience in GA4, Hotjar, Contentsquare, Optimizely, or other behavioural and testing tools.
* Skilled at improving customer journeys, upsell/cross‑sell paths, and on‑site content to maximise commercial outcomes.
* Excellent stakeholder management with experience working across Commercial, Marketing, Legal, Vendor, and Development teams.
* Commercially minded with strong customer empathy, confident decision‑making under pressure, and exceptional attention to detail.
Ready to drive the commercial success and customer experience of a fast‑moving e‑commerce platform?
At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an E‑Commerce Trading & UX Manager, you’ll shape the performance of our SoHo webstore, influence critical launch activity, and deliver meaningful improvements across the full customer journey – this is your chance to make a real impact.
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