Service Desk Administrator
Llanelli
GBP25,000 : GBP29,000
A well:established and successful manufacturer, this company is recognised as the market:leading brand within the industry and has a reputation for quality and innovation that is supported by its excellent technical team.
Role and Responsibilities:
* Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face:to:face with professionalism and urgency.
* Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met.
* Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well:briefed, resourced, and compliant with statutory regulations.
* Performance and Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
* Service Growth and Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.
Knowledge, Skills and Experience:
* Proven experience in customer:facing administration and operations
* Excellent communication skills : verbal, written, and interpersonal.
* IT proficiency, especially in service tracking, reporting, and administration systems.
Benefits Package:
* A starting salary between GBP25,000 : GBP29000
* Opportunities for technical advancement
* Flexible Working
* Health and Wellbeing Program
please / resume to
Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE and TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection
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Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.