Hours:
full timeBenefits:
Competitive salary and benefits.Opportunities for career growth and professional development. A supportive and inclusive work environment. The chance to make a meaningful impact in the lives of others Private health care Bonus scheme
Care Manager
Location: Belfast / Northern IrelandReports to: Managing Director / Business Owner
Role Summary
The Care Manager is responsible for the effective day-to-day management of the domiciliary care service, ensuring the delivery of high-quality, safe, person-centred care in line with Caremark’s values, policies, and regulatory requirements.
The role involves leadership and management of staff, operational oversight, regulatory compliance, financial control, and contribution to the growth and development of the business. The Care Manager will foster a positive, supportive culture that promotes dignity, respect, and independence for all clients while supporting staff development and performance.
Key Responsibilities
Service Delivery & Quality of Care
1. Ensure Caremark’s Aims and Objectives are achieved and that all clients receive care tailored to their individual needs, preferences, and care plans.
2. Promote and maintain a caring, safe, and supportive environment for clients.
3. Ensure the consistent delivery of person-centred care in line with best practice and Caremark standards.
4. Oversee the effective operation of quality assurance and quality control systems.
5. Implement and manage risk assessment and risk management processes to safeguard clients and staff.
6. Lead the implementation and management of the complaints procedure, ensuring concerns are addressed promptly and effectively.
Regulatory Compliance & Governance
7. Ensure full compliance with: Caremark policies, procedures, and systems Relevant legislation and statutory requirements Guidance and standards set by the Regulation and Quality Improvement Authority (RQIA) and other regulatory bodies
8. Maintain accurate, up-to-date computerised and manual records, ensuring confidentiality and data protection compliance.
9. Prepare for and manage inspections, audits, and regulatory reporting as required.
Leadership & Staff Management
10. Hold overall responsibility for all staff, including care workers, supervisors, and office-based staff.
11. Lead on the recruitment, selection, and appointment of all staff, ensuring safer recruitment practices.
12. Ensure all staff receive appropriate induction, training, supervision, and appraisal in line with regulatory requirements.
13. Identify individual and team training and development needs and ensure these are met effectively.
14. Ensure regular supervision, performance monitoring, and support for all staff.
15. Promote effective communication and positive team working, including chairing and facilitating regular staff and team meetings.
Operational & Financial Management
16. Ensure the successful day-to-day operation of the service, maintaining efficiency and service continuity.
17. Prepare and process payroll accurately and in a timely manner.
18. Oversee the preparation and issuing of invoices.
19. Prepare and present management reports as required.
20. Work within agreed budgets and contribute to maintaining the financial viability and profitability of the business.
Stakeholder Engagement
21. Act as a key point of contact for clients, relatives, representatives, social workers, and other professionals.
22. Develop and maintain strong working relationships with external agencies and stakeholders.
Business Development & Growth
23. Actively contribute to the growth and development of the business at a local level.
24. Participate in and support marketing and promotional activities to expand service provision and client base.
25. Support continuous improvement initiatives and innovation within the service.
Person Specification
Essential:
26. Proven experience in domiciliary care management or a senior care role
27. Strong leadership and people management skills
28. Sound knowledge of domiciliary care legislation and RQIA standards
29. Excellent organisational, communication, and interpersonal skills
30. Ability to manage budgets and operational priorities effectively
31. L5 Diploma in Leadership for Health & Social Care
32. Minimum 3 years’ experience working in management in Health and Social Care
Desirable:
33. Management qualification
34. Experience with Caremark systems and procedures