Commercial Admin Lutterworth based 5 days in the office Permanent Monday to Friday 35hrs (9.00 17.00) £30,000 pa (depending on experience) Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Administrator to join their busy admin team. The key responsibilities of an Insurance Administrator: Provide administrative support across commercial lines including New Business and Renewals. Set up cases in Acturis. Ensure policy documents and EL certificates are issued accurately and on time. Liaise with clients, brokers and underwriters by phone and email in a professional and courteous manner. Check endorsements, warranties and special conditions before despatch. Manage diary entries, respond to enquiries and follow up on diarised tasks promptly. Process MTAs, invoice clients and update records accurately in Acturis. Cross-sell additional services where appropriate. The minimum requirements for the Insurance Administrator role: Must have previous experience in commercial insurance Minimum 2 years administrative experience in a busy office environment Highly developed sense of integrity and commitment to customer satisfaction Excellent verbal and written communication skills Ability to handle complaints and challenging situations calmly and professionally Strong attention to detail and analytical skills Willingness to work occasional overtime where required Previous experience working with Acturis is preferred The ideal candidate for the Insurance Administrator role: Familiarity with handling endorsements and policy amendments Confident working independently and managing diary systems Insurance Administrator benefits: Comprehensive training and development programme Company contributory pension scheme 25 days annual leave plus increase after years of service Free on-site parking The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner as we want to be treated. Interested? Please apply below If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website.