Job Description
You’ll act as the key link between Grosvenor and ISS, driving seamless integration and delivering efficient, compliant, and high-quality services.
Your role will embody the values of both organisations, championing world-class property management aligned with ISS’s global standards and Grosvenor’s brand excellence.
Key Responsibilities
1. Lead daily operations across Front of House, Meeting Rooms,
2. Switchboard and Print/Mail services at 70 Grosvenor Street
3. Ensure all service areas are staffed and provide cover when needed
4. Maintain full security compliance and escalate issues appropriately
5. Foster a one-team approach between FOH and Mailroom teams
6. Engage with clients to meet needs and exceed service expectations
7. Support events, wellbeing bookings and process taxi orders with accuracy
8. Provide monthly performance reports to Head of Client Services
Professional and Personal Competencies/Qualifications
9. Proven team and performance management experience
10. Strong communication and stakeholder engagement skills
11. Experience managing integrated FM services, including FOH and Mailroom
12. Proactive in identifying and delivering continuous improvement
13. Adaptable, flexible and open to change in a fast-paced environment
14. Excellent time management and ability to prioritise effectively
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.