Responsibilities
Manage applicant enquiries via CRM, phone, email, and in person
Match applicants to suitable properties and arrange viewings
Identify business opportunities, including booking market appraisals
Coordinate market appraisals, EPCs, inventories, check-ins, and check-outs
Maintain regular landlord communication and provide advice on pricing and compliance
Negotiate offers and manage tenancy progression
Conduct referencing and AML checks
Liaise with landlords, tenants, and contractors regarding maintenance and repairs
Manage rent payments, deposits, utilities, and bond negotiations
Maintain accurate records in line with GDPR and company procedures
Carry out property inspections and provide general administrative support
Support marketing and social media activity where required
Skills & Experience
Previous experience in property management or residential lettings
Strong communication and organisational skills
Excellent attention to detail
Ability to prioritise workload in a fast-paced environment
Confident, customer-focused, and professional approach
Proficient with property management software and IT systems