Customer Support Coordinator
Peterborough
£26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc.
Working hours are 9-5:00, full time on site.
The company
This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying their markets, with both UK and International aspirations.
The Role
In a nutshell, youll be the first point of contact for any customers who get in contact if theyre experiencing any Wi-Fi issues. Youll run through basic troubleshooting questions with them and pass the information across to the field engineering team whilst also organising the engineers diaries to ensure that they can get from one job to another with no issue.
Because youll be liaising with both external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key.
Ideally, were looking for someone with a customer service background with strong admin skills. For this role,were open to any industry background given that youre willing to learn anything you dont quite know. Having a good attitude and customer service skills are essential for this role. Likewise, youll need to be relatively tech savvy and have the ability to pick up any technologies ...