Job overview
Surrey Downs Health & Care
We want to recruit hard-working, enthusiastic, flexible, friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.
What you have:
1. Good interpersonal and communication skills with experience of dealing with people at a variety of levels
2. Strong organisational skills
3. Experience of delivering a wide range of administration tasks to a high standard
4. Experience of working within a team
5. Proven track record of delivering on objectives within a constantly changing environment
6. Ability to act on own initiative and work independently, where required
7. Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis
Provide a high quality efficient administration service to support the smooth running of Specialist Services.
Work flexibly within the wider administration teams and SPA to deliver a services effectively with clinicians, team leaders.
Provide a high quality customer care first point of contact service using the telephone, email, written correspondence and or face to face. This may involve the delivery of reception, patient admissions and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload.
Main duties of the job
Provide the day to day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising the service; managing any enquiries, problems or concerns when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/ front of house.
Retrieve messages from clinical team telephone answer machine, as agreed and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
Ensure that mail is collected and despatched promptly.
Undertake the booking, cancellation and rebooking of appointments for MSK and Specialist Services. Checking patient basic details are correct in system and up- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Working for our organisation
Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
8. The three GP federations representing practices that operate in the Surrey Downs area
9. CSH Surrey
10. Epsom and St Helier University Hospitals NHS Trust
11. Surrey Council County
We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.
Detailed job description and main responsibilities
Provide the day to day administrative activities to support at the location of Molesey Community Hospital for Specialist Services within Surrey Downs Health and Care including patient data processing, data entry, filing, photocopying, scanning etc, as agreed and required.
Be the non-clinical point of contact for patients, carers and others utilising and visiting Leatherhead Community Hospital, managing any enquiries when required and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/ front of house.
First point of contact for telephone calls and respond or cascade as appropriate. Forwarding messages to the appropriate person via written message process.
Undertake the booking, cancellation and rebooking of appointments for the service; checking patient basic details are correct in system and up- dating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
This Vacancy may close early if we receive a large number of applications.
Person specification
Experience
Essential criteria
12. Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
13. Proven experience in delivering a range of administration tasks to a high standard
14. Experience of working with the public /in a customer care environment
15. Intermediate Microsoft Office including Word, Excel, Outlook; keyboard skills for the regular use of computer systems
Desirable criteria
16. Ability to act on own initiative within policies and procedures, referring to manager as required
17. Good interpersonal and communication skills with experience of dealing with people at a variety of levels
18. Professional, flexible, positive, adaptable, persuasive, motivated, diplomatic, Pro-active and innovative Team Player Adaptable to change
Knowledge
Essential criteria
19. Proven experience in delivering a range of administration tasks to a high standard
20. Experience of working in a team
21. Utilising IT data collection formats and databases to produce reports for management information
22. Good interpersonal and communication skills with experience of dealing with people at a variety of levels
23. Excellent attention to detail
Desirable criteria
24. Good organisational skills- able to deliver agreed objectives within an agreed timeframe
25. Problem solving skills
26. Experience in an NHS/medical services environment
Driving License
Essential criteria
27. Full UK driving License
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
NameTracey PrittJob titleSPA and Specialist Service Support ManagerEmail addressTelephone number07918 476 830