SLS have an exciting opportunity for a Key Account Coordinator to join our innovative & fast paced business based in Nottingham.
SLS are the UK’s largest independent supplier of laboratory equipment, chemicals & consumables. Because of our independence, we have a unique approach to sourcing & supplying the highest quality, best value products & brands.
Job Summary
As the primary point of contact for the customer, managing day to day activities such as sales order entry, chasing of outstanding orders, resolving complaints, handling enquiries, managing delivery expectations- all within a timely manner via phone or email.
You will be a highly organised, able to manage and prioritise your own workload with an excellent eye for detail and take pride in your work.
Key Responsibilities:
1. Proactively communicate with the customer for any delays in delivery.
2. Always deliver a first-class customer experience
3. Work closely with the Territory Sales Manager to support and further develop the relationship with the customer and optimize all sales opportunities
4. Produce monthly reports as specified by the Customer or Sales Manager
5. Ensure that KPI’s and SLA’s agreed with the Customer are managed and exceeded
6. Liaise with internal departments such as Purchasing, Warehouse, Distribution to ensure a smooth and timely delivery of service and goods from receipt of sales order, through to despatch
7. Work with Purchasing to improve lead times on products out of stock
8. Work with Sourcing to identify and locate supply of non-catalogued products
9. Where required, issue quotations to customers following guidelines issued by the Sales Manager
Who we are looking for
10. Problem solving and dealing with challenges, whilst delivering exceptional customer experience.
11. Committed to providing an outstanding customer journey.
12. Ability to thrive in a busy environment.
13. Great attention to detail.
14. The ability to keep calm under pressure and be able to priorities and reprioritise your day.
15. Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
16. Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
17. Ensure that KPI’s and SLAs agreed with the customers are managed and exceeded
18. Ability to think on your feet in a fast-paced environment.
19. Take ownership and responsibility for their own roles
20. Must hold current UK driving licence
What we offer
Alongside our commitment to your professional & personal development, Key Account Coordinator will also receive a generous benefits package including:
21. 25 days annual leave plus Bank Holidays
22. Company pension
23. Enhanced Maternity & Paternity leave
24. Small, friendly, & sociable teams with staff events
25. Career opportunities for development & progression
26. Company profit bonus schemes
27. We are also proud to be a Living Wage Employer
28. Cycle2work schemes
SLS is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, colour, religion, disability,
Scientific Laboratory Supplies Limited
Unit 6
Fairham Business
Park Foresters Av
Fairham
Nottingham
NG11 2AF