Salary
12,231.00
Summary
Join our Customer Communications team in Sunderland Our friendly in-house team helps to coordinate responses to customer queries received via Twitter, email and telephone, and delivers bookings for our Tees Flex and iTravel services, the Uber-style buses in the Tees Valley and in Cheshire.
The position is available until March 2026, and is ideal if you have an administration and/or customer service background.
The team also manages several highly important ticketing initiatives, processing bulk orders for Stagecoach North East's 'Unirider' and 'Corporate Travel' schemes, among others.
The role involves a mixture of working from home and office based tasks at our Sunderland Head Office.
Job Purpose
Providing a high level of customer service for customers making on-demand bus trips across the Tees Valley and Cheshire, responsibility for ticket administration and processing, invoicing and general customer communications support.
Full training will be provided but relevant skills and/or experience are preferred.
Hours of work
We are seeking a Part Time applicant working 18.75 hours each week on the rolling rota outlined below, as part of a job-share.
Overtime will also be required to cover holidays within the team.
Salary
£12,231.00
Shift details
Flexibility is required. The successful candidate will join a three-person team, working in shifts on a rolling rota system to cover all customer service operating hours.
The majority of the working hours fall between Mon-Fri, with a requirement for one Saturday per three-week period.
Job Activities
Providing the central customer service function for Tees Flex and iTravel, our on-demand bus services.
* Assisting customers by booking their on-demand bus trips across Tees Valley and Cheshire
* Responding to Stagecoach customer enquiries and complaints via email and telephone
* Liaising with the company's six local operations teams to seek relevant information
* Developing a broad understanding of customer products and local services
Scheduling promotional content for social media, helping to write new messaging
Processing ticket sales (inc. Corporate Travel, Under 19 & Unirider):
* Bulk ticket orders & refunds
* Completing relevant paperwork
* Keeping records in line with procedures
Any other reasonable duties delegated by the Marketing Manager or Commercial team
Person Profile
* Customer-focused attitude
* Strong organisational skills
* Confident and friendly
* Excellent overall communication skills
* Confident user of social media platforms (in particular Twitter)
* Good standard of written English
* Experienced with Microsoft Office software
Comfortable with rota system including early, middle and late shifts as well as working one Saturday every three weeks, as per the rota detailed above.
Benefits
* Free local travel on public transport for you and a companion
* Great working environment with friendly, local team
* Hybrid working
* 12.5 days of annual leave (prorated)
* Excellent pension scheme
* Diverse job role with dynamic training
Deadline for applications is 26 August 2025.
Applicants must be available for interview on 4 and 5 September 2025
Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.
Location:
Stagecoach North East Head Office North Bridge St, Wheatsheaf Sunderland SR5 1AQ