Homelessness & Housing Solutions Officer
Redditch
Initial Contract up Until February 2026 with View To Extend
MUST HAVE DBS!
Day-to-day of the role:
1. Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and
respect for people and their individual circumstances.
2. Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and
enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person.
3. Operate a telephone duty system that ensures that all inbound telephone calls to the
service are handled professionally and within any set service levels in operation at the time.
4. Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed dec...