Join a Leading Provider of Retail & Hospitality IT Services
Complete Technical Solutions is a market leader in delivering managed IT services to major retail and hospitality brands across the UK. We pride ourselves on excellent service, technical expertise and a customer-first approach and thanks to continued growth, were expanding our Field Service team.
If youre reliable, customer-focused, and enjoy a role that keeps you on the move, this could be the perfect opportunity for you.
The Role
As a Field Service Engineer (EPOS), youll be working on customer sites, travelling daily to complete swap-outs, installations, repairs, and general service work on a range of retail IT devices. Youll typically work between 08:30 and 17:30, including alternate weekends as part of the rota.
This role requires significant driving, so a clean UK driving licence is essential .
What Youll Be Doing
Deliver on-site swap-out services in line with customer SLAs
Provide a professional, customer-focused service at all times
Collect parts from courier depots as required
Maintain and audit your van stock
Follow all processes for parts handling, returns and repairs
Support installation projects as required
Use the company call management system accurately (web/mobile)
Complete all paperwork to customer standards
Follow all documentation, policies and health & safety procedures
Attend Head Office for meetings/training when required
Maintain the company vehicle in a legal and roadworthy condition
What Were Looking For
Essential
Excellent written and verbal English
Strong communication and organisational skills
Confident handling difficult people/situations
Good analytical skills
Working knowledge of Windows & general IT systems
Experience in field service and/or customer service
Calm under pressure, positive attitude, professional approach
Team player
Smart appearance
Defensive driving skills
Clean driving licence (essential)
Desirable
Technical engineering background
IT product repair experience
Company Benefits
Death in Service cover
Evo Lifeworks Perks (discounts on everyday goods)
Birthday voucher
One paid day per year for charity work
Why Join Us?
Youll be part of a dedicated, hardworking team providing essential IT support to some of the UKs biggest retail brands. Your work will directly impact customer satisfaction and help maintain service excellence across the UK.
Benefits:
Contributory Pension
Enhanced Family Leave
Company Sick Pay
Annual Leave
Additional Holidays for long service
Holiday Purchase Scheme
Employee Assistance Programme
Opt-in Medical Scheme
Birthday off/voucher
Financial reward for long service
Charity Volunteering Days
Ogilvie Car Lease Discounts
Staff Sales
Costco sign up discounts
Pension Financial Advisor
Eyecare Benefits
Childcare vouchers
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