Central Control (Lifeline) Operator (Casual)
Are you seeking evening or night work? Can you be available at short notice? Are you confident working independently? If so, keep reading — this opportunity might be perfect for you.
Central Control is a vital part of the Council’s Customer Service team, operating a 24/7, 365-day-a-year helpline for residents across the district. We provide essential support through our telecare community alarm system, offering peace of mind to elderly and vulnerable individuals who may need urgent assistance. Depending on the situation, we coordinate help from named contacts or the emergency services. The team also handles the Council’s out-of-hours emergency calls — from urgent housing repairs and reports of dangerous structures by the Police to major incidents like fires or floods.
We’re looking for someone who enjoys speaking with people over the phone and can offer calm, compassionate reassurance - even in challenging or distressing situations.
Our dedicated, office-based team works on a shift pattern, and we’re now looking to expand our casual bank staff. This role is ideal for someone flexible and reliable, who can step in to cover shifts during staff absences, including evenings, nights, weekends, and bank holidays.
If you're flexible, empathetic, and ready to make a real difference in your community, we’d love to hear from you.
*Successful applicant must undertake a basic DBS check
• Pay - £13.54 - £14.43 per hour plus 15% enhancement for unsocial hours
• Full training provided
• Office based working
• Attractive Local Government Pension Scheme with at least 25% employer’s contribution
• Employee benefits programme’ including payback on medical, dental and optical expenses
• Continued training and development opportunities
Interested...? Take a look at the job pack online or please feel free to get in touch with Kerry Wright (Customer Services Team Leader) at kerry.wright@nwleicestershire.gov.uk or 01530 454 549, who will be happy to discuss this important and exciting role.
You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers
Applications must be made using the on-line application process. Disabled applicants who meet the essential criteria
for the job will be guaranteed an interview. We welcome applications from all sections of the community.
Closing Date: Sunday 8 June 2025
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