We have the opportunity to join us as a Vulnerable Customer Specialist - Regulatory, Governance & Reporting. This newly created role is responsible for the regulatory and conduct risk strategy within the Group's Financial Difficulty and Vulnerability (FD&V) function. Supporting the development of a governance framework, performance metrics and reporting to drive improved outcomes for vulnerable customers.
A key part of the role will be to support the Senior Manager - Vulnerable Customers of the development and delivery of the Group strategy. Providing expertise in the development and maintenance of an effective governance and compliance framework. Providing Enterprise-wide focus and Management information that measures performance and enables proactive view of risks and issues. It will also work closely with the wider Vulnerable Customer team, Risk and Controls and Outcomes Testing Teams within Enterprise Shared Services, developing a collaborative, coordinated and consistent approach to risk management monitoring and tracking actions relating to vulnerability.
Key responsibilities will include the development of a vulnerable customer governance and reporting strategy, aligning with regulatory and enterprise risk frameworks as well as monitoring, responding and reporting on key risk indicators, customer outcomes, and compliance metrics.
The role holder will escalate material breaches, providing support and guidance ...