Job Description
Our client, a leading company within the IT sector, are looking to recruit an organised and professional Trainee IT Helpdesk & Receptionist to be the first point of contact for colleagues, visitors and customers, helping to resolve basic technical issues, managing incoming calls, and supporting the smooth running of the office.
Reporting to the IT Manager, duties to include.
* Logging and triaging support tickets using our service desk system.
* Providing first-line support for common issues such as password resets, connectivity problems, and basic software queries.
* Setting up new user accounts, equipment, and access permissions.
* Assisting with hardware setup, including laptops, monitors, and peripherals.
* Escalating more complex issues to the IT Support team.
* Maintaining accurate records and following IT processes.
* Managing the main phone line and directing calls professionally.
* Handling incoming and outgoing post and deliveries.
* Supporting meeting room bookings and preparing rooms when required.
* Providing general administrative support to the wider team.
This is a great opportunity for someone looking to start their career in IT or office administration. You’ll split your time between providing first-line IT support and delivering a friendly, professional reception service.
As an ideal candidate you will possess a positive attitude, outstanding customer service, confidence using Windows, Microsoft 365, email, and basic office software with a willingness to learn new systems and follow processes.
In return the company offers the chance to join a friendly and supportive team within a relaxed and cutting-edge work environment together with a competitive salary, superb range of employee benefits, support with relevant IT qualifications, flexibility of hybrid working (after initial training) and amazing opportunities for personal development.