Job Description
General Position Summary:
The Inside Sales Representative (ISR) interfaces directly with UK, EMEA & MENA Sales Network as well as the Outside Sales team to solicit Core Health & Fitness products. Their focus will be to provide a high level of support to our customer network in order to facilitate the efficient processing and shipping of Purchase orders or quotes. ISR’s are assigned to specific channels/customers but may be required to help support other customers/channels when needed.
Essential Functions / Major Responsibilities include but are not limited to:
* Handle inbound phone and email inquiries using customer service skills.
* Contact customers, vendors, and other departments to efficiently coordinate and administer Purchase Orders
* Utilize Salesforce.com to enter data specific to Inside Sales call campaigns, create opportunities and quotes for customers
* Manage all aspects of processing, booking, prioritization and shipping PO’s
* Promote additional sales and provides information to customer regarding inventory levels, shipping and tracking and other order related tasks
* Keep in daily contact with sales representatives and customers regarding order status and problem resolutions
* Manages the logistic and shipping communications with sales and customers throughout the order fulfillment process
* May be required to create export documentation, like commercial invoices, on behalf of Core H&F
* Manage the Risks and Revenue for the assigned region
* Working internally with other departments such as marketing, research/design and financing to optimize sales
* Assist with forecasting products/sales
* Assist with creating and updating Standard Operating Procedures (SOP’s) when necessary
* Additional duties or projects may be assigned
Specific Job Requirements include but are not limited to:
* Show initiative and the ability to work independently.
* Exhibit exceptional verbal and written communication skills along with a strong work ethic.
* Must have exceptional organizational and time management skills and maintain a professional demeanor.
* Needs to maintain a high level of energy and enthusiasm while working in a team atmosphere.
* Ability to remain focused and persevere through negative reactions on phone.
* Communicating with the flywheel team regarding backordered product and accurate ETA’s.
* Excellent record keeping through the entire ordering process, including accurate assessment of risks and communication with dealers regarding shipment updates.
* Investigate and find solutions to any risks that arise regarding active PO’s. Providing alternative solutions to inventory related issues, actively working to pull orders in that the system has delayed. Monitor manufacturing schedules and inbound supply/inventory levels for all products
* Utilize support staff to ensure efficient workflow while processing and booking dealer PO’s.
* Have a working knowledge of INCOTERMS and shipping options.
Education and Experience Requirements
* Four-year college degree and/or equivalent experience a plus, but not required
* Minimum 2 years previous sales experience and administrative and data entry experience.
* Fitness background or industry experience preferred.
* Job Specific Competencies
o Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
o Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
o Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
o Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
o Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Working Conditions
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:
o Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
o Walking and Standing - Requires moving around
o Requires corrected vision and hearing to normal range
o Requires working under stressful conditions or working irregular hours
Work Environment
Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in an office environment. Involves frequent interaction with internal and external customers.
Position Status
Level: Staff
FLSA: Non-Exempt
Supervises: N/A
This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.