Customer Care Colleague (Disputes)
* Location: Sunderland (SR3 3XW)
* Duration: 6 months (initially). Temporary to Permanent Opportunity
* Hours/week: 35 hours per week.
No previous banking knowledge is needed. Contact Centre experience is preferred, however you can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for. This role is essential in providing personalised, high-quality customer service across multiple channels and ensuring all customer needs are met with warmth and determination.
To get you off to a great start, you’ll begin the contract with a 4 week training programme, where you’ll learn about Barclays, banking and the role on site full time.
After this, you’ll join the Barclays team in the Sunderland office, working both in the contact centre and also from home. The Working pattern is rotational 7am-11pm, Monday - Sunday 35 hours per week, 1 day a week in the office
Key Accountabilities:
1. Providing excellent customer service across multiple channels.
2. Resolving customer queries and issues effectively and efficiently.
3. Maintaining high and consistent standards in task performance.
4. Adopting a values-based approach when dealing with customers.
5. Ensuring compliance with relevant policies, standards, and ...