Job overview
An exciting opportunity has arisen to join the Outpatient Appointment Centre as a Booking Coordinator.
You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service to patients, relatives and colleagues and Trust staff.
We are looking for 5 x Full Time Booking Coordinators, a Secondment opportunity and 1 x 32 hrs per week Booking Coordinator. The hours for this role are typically Monday - Friday 8am-4pm.
Main duties of the job
To deliver and maintain a professional administration service to the Outpatients’ department and to all users including patients, relatives and colleagues .
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Please note:- Internal applicants on permanent contracts can apply for this post as a secondment. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 9th November 2025
Interviews are due to be held on 18th November 2025
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
Educated to GCSE level or equivalent
NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience
Desirable criteria
Typing qualification or equivalent
Medical Secretary qualification or equivalent
Experience
Essential criteria
Experience of working in a busy clerical/office environment or reception role
Prioritising, planning and organising own tasks
Ability to understand various NHS guidelines, work within them and recognise when these guidelines have been breached
Experience of customer service or dealing with the public
Experience of dealing with difficult situations and confrontations
Data entry experience
Experience of IT packages - Microsoft office
Desirable criteria
Previous experience of working in NHS
Previous experience of working with medical records
Experience of call handling
Knowledge
Essential criteria
Understanding of confidentiality and data protection
Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues
Knowledge of bespoke and general IT systems and using multiple softwares
Desirable criteria
Knowledge of the Trust including awareness of priorities
Knowledge of Trust information systems
Knowledge of Medical Terminology
Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems
Skills
Essential criteria
Ability to work as part of a team
Good communication skills including telephone, email, face to face
Ability to learn and adapt to complex processes and procedures
Desirable criteria
Ability to touch type
Additional Requirements
Essential criteria
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of kind, safe and excellent.
Employer certification / accreditation badges
Documents to download
Apply online now
Further details / informal visits contact
Name
Stacy Gibbons
Job title
Appointment Centre Manager
Email address
stacy.gibbons1@nhs.net
Telephone number
01223 254529
Additional information
Please contact Stacy Gibbons to arrange an informal conversation or visit.