Company Overview
Sanda Group, headquartered in Mumbai, is a prominent player in the IT Services, IT Consulting industry and Hotels. With a mission to “Transform Lives,” the group operates across diverse business sectors worldwide. Boasting a workforce of 501-1000 employees, Sanda Group is committed to delivering products and services that foster connections on personal and professional levels. Learn more about us at sandagroup.com.
Job Overview
We are seeking a dedicated Front Office Executive Duty Manager to join our team at Sanda Group. This is a full-time position. The role involves overseeing front office operations and ensuring a seamless experience for our clients and visitors.
Qualifications and Skills
* Strong proficiency in hospitality management software, essential for managing bookings, reservations, and client inquiries.
* Exceptional conflict resolution skills to address and resolve client and staff issues effectively and professionally.
* Excellent scheduling and coordination abilities to manage and oversee multiple tasks simultaneously across the team.
* Experience in handling financial transactions, ensuring accuracy and compliance with company policies and procedures.
* Proven team leadership experience with the ability to motivate and guide a diverse team toward achieving set goals.
* Proficient in managing multi-line phone systems, ensuring efficient communication and customer service.
* Required experience in front office management, covering day-to-day administrative tasks and client management.
* Must have experience as a Duty Manager to oversee daily operations, ensuring efficient service delivery and operational excellence.
Roles and Responsibilities
* Oversee and manage the front office operations, ensuring a welcoming and efficient environment for clients and visitors.
* Supervise team members, providing guidance and support to ensure high performance and adherence to service standards.
* Monitor and manage scheduling and coordination of staff shifts, ensuring optimal coverage at all times.
* Handle client inquiries and complaints promptly and expertly, ensuring satisfaction and resolving issues effectively.
* Manage financial transactions and ensure all front desk operations adhere to established accounting procedures and standards.
* Coordinate with other departments to ensure seamless operations and communication throughout the facility.
* Implement and oversee security protocols to ensure the safety and confidentiality of all guests and company property.
* Report to senior management on the status and progress of daily front office activities and suggest improvements.
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