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One Stop - Customer Service Assistant, Blyth
Client: One Stop
Location: Blyth, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a6fb47298fcb
Job Views: 5
Posted: 25.06.2025
Expiry Date: 09.08.2025
Job Description:
One Stop • One Stop Blyth Northumberland • Apply by 16-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, giving great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
* Practicing the training received to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance, understanding your role, and collaborating to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring clocking in and out at the start and end of shifts for accurate pay.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of the Shift Leader and Store Manager.
* Following all training to ensure safety and legality.
* If the store has a Post Office Local, duties include managing the post office operations, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About Us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions.
Part of Tesco since 2003, our stores are open seven days a week, with hours from 7 am to 10 pm, serving local communities.
Please Note
We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, health services, flexible working options, and more.
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