Role: Desktop & MS 365 Teams Support Engineer
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Location: London Paddington
Work Model: Hybrid 4 Days in Office, Friday work from home
12 Months contract
Our client is seeking a passionate and skilled Desktop & MS 365 Teams Support Engineer to deliver exceptional end user support. This role is central to ensuring our colleagues have a seamless experience with their desktop environments and MS 365 Teams collaboration tools. You will be the go-to expert for troubleshooting, guidance, and proactive support, helping users stay productive and secure.
Key Responsibilities:
* Deliver outstanding second line support for all desktop, laptop, and mobile device issues, with a focus on Windows platforms and MS 365 Teams.
* Act as the primary escalation point for complex desktop and Teams-related queries, ensuring rapid and effective resolution.
* Collaborate closely with first line support to guarantee a smooth handover and excellent customer experience.
* Proactively manage device performance, patching, and security, minimizing risks and downtime for end users.
* Provide expert guidance and training to users on MS 365 Teams features, best practices, and new technologies.
* Design and implement desktop solutions tailored to business needs, with a user-centric approach.
* Maintain up-to-date documentation for support processes, user guides, and system configurations.
* Participate in IT projects, including deployments, upgrades, and service improvements, always advocating for the end user.
* Manage IT assets, coordinate warranty repairs, and ensure accurate tracking of equipment.
* Contribute to weekly service management reviews, sharing insights on user support trends and opportunities for improvement.
Behaviours & Skills:
* Committed to delivering the highest standard of end user support.
* Excellent communicator, able to explain technical concepts to all levels of the business.
* Proactive, adaptable, and eager to embrace new technologies.
* Strong organizational skills and attention to detail.
* Expert knowledge of Windows desktop operating systems and MS 365 Teams user support.
* Deep experience with MS 365 desktop applications,
* Proven troubleshooting skills for desktop hardware, software, and network issues.
* Experience with security best practices, patch management, and compliance.
* Familiarity with virtualization, cloud platforms, and remote support tools.
* Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+) are a plus.
Why Join Us? Youll be part of a dynamic, collaborative team that values innovation and service excellence. Your expertise will directly empower colleagues across the business, making a real impact every day.