Customer Experience Team Manager
Salary: £36,000.00 - £40,000.00
Hours: 37.5
Location: Leicester (Syston) - Hybrid Working
Join us at Flogas, where we support your development with training, benefits, and opportunities within our 1,350-strong team. We are committed to doing energy right by our customers across the country, from drivers and technicians to customer experience experts, site managers, engineers, and electricians, all working together to serve our customers better.
Role Overview
As a Customer Experience Team Manager, reporting to the Head of Customer Experience, you will lead a team to achieve performance targets through excellent customer service, adding value through sales and service of our bottled gas and bulk clients. At Flogas, while we have a fossil fuels background, we are transitioning towards 100% renewable energy by 2040, supporting customers in reducing emissions and adopting new technologies like heat pumps and solar panels.
Minimum Requirements
* Experience managing teams in a contact centre environment
* Proven skills in people and time management
* Experience in people development and recruitment
* Excellent interpersonal and problem-solving skills
* Ability to balance business and customer needs
* Self-motivated with a proactive approach to problem solving
* Positive change management experience
* Flexible work approach
Benefits
We value you and offer comprehensive benefits, including:
* 25 days holiday plus statutory days, with an option to buy 5 additional days
* 5% pension contribution
* Life assurance up to 4 times salary
* Health Cash plan up to £900/year
* Discounted gym membership
* Fully funded eye tests and glasses contribution
* Annual flu vaccination
* Retail discounts at 900 stores
* Enhanced maternity/paternity benefits
* Training and development opportunities
* Employee Assistance Programme with 24/7 helpline
* One volunteering day annually
* Monthly recognition awards
About Flogas
Flogas is committed to doing energy right by providing reliable energy solutions and transitioning to renewable sources. We are an equal opportunities employer and welcome applications from all backgrounds, fostering an inclusive and engaging workplace.
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