Job summary An exciting opportunity has arisen at Scott Road Medical Centre for the role of Medical Receptionist to work within our friendly and well established team. You will work as a part of the reception team to provide a welcoming and efficient service to patients either face to face at reception, on the telephone or via our online services in accordance with practice policies and guidelines. Are you a committed individual who is a team player? Do you have a proactive attitude and are looking for a new challenge? If so then this could be the role for you We have 2 part time positions available, the hours are up to 29.5 hours per week, working days to be agreed at interview Main duties of the job Primary Responsibilities: Arriving patients for their appointments and directing them to the correct waiting area. Booking and Managing the GP appointment system. Telephone and face to face interactions with patients and the wider healthcare population Checking and handing out prescriptions. Responsible for printing and handling Reception Forms. Using the computer based practice management system. Effectively using Microsoft Outlook to manage emails. Dealing with a diverse range of patient queries accordingly. Data entry of patient details. Filling and Scanning. Completing regular administration duties. Administration duties relevant to the role Chaperoning patients Self Motivated and enthusiastic Flexible approach in day to day tasks Able to demonstrate an ability to work with minimal supervision Experience of working in a System One GP Practice is desirable but not essential. Good literacy and IT skills are essential along with the ability to communicate well via telephone or face to face The successful applicants will be expected to provide cover for holidays and absence as and when required. Experience of working in a System One GP Practice is desirable but not essential. Good literacy and IT is essential as you will be expected to competently navigate all Microsoft packages. About us Scott Road is a busy GP practice based in Selby Town Centre, with a list size of circa 11,500 patients. We have an incredibly supportive team of 3 Partners and 4 Salaried GPs and provide a full range of services under the PMS Contract. The clinical team is supported by a strong management structure with clearly defined teams for patient services, administration and estates management. This is an exciting role and one which will let the right candidate thrive and have the ability to be autonomous whilst being fully supported by an experienced and friendly team. Job description Job responsibilities Key responsibilities: Reception: Ensurethat an effective and efficient reception service is provided to patients andany other visitors to the Practice Ensurethat patients with no prior appointment but who need urgent consultation areseen in an efficient and non-disruptive manner ExplainPractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure that all procedures are completed Ensurethat all new patients are registered onto the computer system promptly and accurately Enteror amend patient information on the computer system as required Dealwith patients who are collecting prescriptions including the checking of namesand addresses Answerqueries regarding the services offered following agreed practice procedures Advisepatients of relevant charges for private services, accept payment and issuereceipts for same Retrieveand re-file records as required, ensuring strict alphabetical order is adheredto Ensurethat records are kept in good repair with all necessary information on theoutside cover is clearly visible Provideclinical and other colleagues with an efficient messaging service Carryout administration tasks as and when necessary Openup premises at the start of the day when first to arrive and make all necessarypreparations to receive patients Actas main receptionist for Saturday morning surgeries on alternating Saturdaysbetween 8am and 1pm Appointment booking: Followingagreed procedures use the computerised appointment system to book, cancel oramend appointments for patients either face to face or via the telephone or online. Enterrequests for home visits onto the computer system ensuring careful recording ofall relevant details and where necessary refer to the Same Day Care GP Accuratelysign post patients to appropriate services. I.E. Pharmacy, Urgent TreatmentCentre, Online Services. Other tasks: Attend regular team meetings when required Ensurefamiliarisation with, and work to, policies and procedures so as to ensure ongoing successful registration with the Care Quality Commission Coverfor other Reception staff for holidays, sickness and other additional hours forwhich overtime will be paid Thepost-holder will participate in any training programme implemented by thepractice as part of this employment Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development Job description Job responsibilities Key responsibilities: Reception: Ensurethat an effective and efficient reception service is provided to patients andany other visitors to the Practice Ensurethat patients with no prior appointment but who need urgent consultation areseen in an efficient and non-disruptive manner ExplainPractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure that all procedures are completed Ensurethat all new patients are registered onto the computer system promptly and accurately Enteror amend patient information on the computer system as required Dealwith patients who are collecting prescriptions including the checking of namesand addresses Answerqueries regarding the services offered following agreed practice procedures Advisepatients of relevant charges for private services, accept payment and issuereceipts for same Retrieveand re-file records as required, ensuring strict alphabetical order is adheredto Ensurethat records are kept in good repair with all necessary information on theoutside cover is clearly visible Provideclinical and other colleagues with an efficient messaging service Carryout administration tasks as and when necessary Openup premises at the start of the day when first to arrive and make all necessarypreparations to receive patients Actas main receptionist for Saturday morning surgeries on alternating Saturdaysbetween 8am and 1pm Appointment booking: Followingagreed procedures use the computerised appointment system to book, cancel oramend appointments for patients either face to face or via the telephone or online. Enterrequests for home visits onto the computer system ensuring careful recording ofall relevant details and where necessary refer to the Same Day Care GP Accuratelysign post patients to appropriate services. I.E. Pharmacy, Urgent TreatmentCentre, Online Services. Other tasks: Attend regular team meetings when required Ensurefamiliarisation with, and work to, policies and procedures so as to ensure ongoing successful registration with the Care Quality Commission Coverfor other Reception staff for holidays, sickness and other additional hours forwhich overtime will be paid Thepost-holder will participate in any training programme implemented by thepractice as part of this employment Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development Person Specification Qualifications Essential GCSE grade A to C in English and Maths, or equivalent Person Specification Qualifications Essential GCSE grade A to C in English and Maths, or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Scott Road Medical Centre Address Scott Road Selby North Yorkshire YO8 4BL Employer's website