Retail CRM Project Manager (m/f/d) based in Farnborough (UK)
* International
* Permanent
* Full-time
rpc – The Retail Performance Company is a consulting firm specializing in customer-oriented transformation, covering strategy, customer experience design, data analytics, people empowerment, and performance management. We aim to support clients with holistic solutions from strategy to implementation, focusing on creating inspiring customer experiences that foster sustainable, valuable relationships between brands and end customers.
Founded in 2013 as a joint venture between BMW Group and HZ Unternehmensberatung AG, rpc operates in ten countries with over 400 employees.
Your Tasks
* Work approximately 5 days per week, with 2-3 days in the Farnborough office.
* Manage sales client relationships and provide consulting services within a dynamic team. Self-starter, capable of independently managing projects.
* Provide end-to-end project management with solid CRM experience, organizational skills, and the ability to set and drive requirements across multiple functions, including user training.
* Implement and manage Salesforce solutions, including reporting, dashboards, insights, and change management.
* Support process implementation and efficiency with a customer-centric approach. Manage JIRA tasks, communication, and administration. Lead and support User Acceptance Testing, focusing on feature testing and refinement.
* Demonstrate strong interpersonal skills, stakeholder management, and the ability to work with multiple stakeholders to prioritize and escalate issues as needed. Support retailer activities both virtually and in person.
* Handle general team administration, such as chairing meetings and following up on actions. Coordinate with local and central market contacts on CRM topics.
Your Profile
Professional experience
* Minimum of 5 years' experience in CRM and project management.
* Good working knowledge of Salesforce Sales Cloud, including understanding of technical aspects beyond regular use.
* Experience with data analysis, interrogation, and report creation within Sales Cloud.
Education
* Valid driving license required.
Questions?
Contact us via phone or email:
Janina Endl
career@rpc-partners.com
+49 (0) 89 2000 5080
We look forward to your application!
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