Details
Reference number
448770
Salary
£38,419 - £45,517
National pay locations: Liverpool, Manchester, Southport, £38,419 - £41,109
London pay locations: Croydon, £42,539 - £45,517
New entrants to the Civil Service will start their role on the salary band minimum £38,419 for National Roles. You may be eligible for an additional Recruitment and Retention allowance, pending a Capability and Skills Assessment, with a value of up to £5,000.
GBP
Job grade
Higher Executive Officer
Contract type
Permanent
Business area
HO - Home Office Digital
Type of role
Engineering
Information Technology
Working pattern
Full-time, Part-time, Compressed hours
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Croydon, Liverpool, Manchester, Southport
About the job
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.
Home Office Digitaldesigns, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
An Infrastructure Engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy and Home Office strategy.
You will work in a team of Infrastructure Engineers making sure services are delivered and supported as required. You work with and support third parties to provide infrastructure services and with technical architects to translate architectural designs into operations.
Job description
This role is part of the Networks and Infrastructure (N&I) team within the Home Office, which is responsible for delivering and maintaining the organisation's core infrastructure.
The team handles a diverse range of systems, concepts, and technologies. This includes public cloud infrastructure deployment and management and Windows & Linux server technologies. They also manage server and service monitoring, infrastructure as code, immutable infrastructure, automation and serverless compute as well as public cloud provided services across several major public cloud vendors. The team collaborates extensively with other traditional infrastructure teams for connectivity and services as well as application teams to move legacy workloads to the cloud.
This post offers the opportunity for skilled, ambitious applicants to work with a range of these technologies, particularly in public cloud, to develop their skills and career in Infrastructure Engineering within a large enterprise environment.
Key Responsibilities
Your main day to day responsibilities will be:
* Building, configuring, transitioning, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open-source packages and solutions.
* Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
* Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
* Investigating faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures.
* Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
* Using logical designs created by technical architects and required standards, methods and tools (including prototyping tools where appropriate) to build infrastructure solutions.
Working Pattern
This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 4days / 29hours per week due to business requirements.
Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance.
Travel
Occasional travel may be required to other Home Office locations on an ad hoc basis. Any associated costs will be reimbursed in line with Home Office policy.
Person specification
Essential criteria
You'll have a demonstrable passion for Infrastructure Engineering, with the following skills or some experience in:
* Understanding of core technical concepts relevant to the role, with the ability to apply these to build effective and reliable solutions.
* Awareness of the full-service life cycle, including design, development, delivery and ongoing operation, with a commitment to ensuring quality at each stage.
* Ability to analyse complex problems, breaking them down into component parts to identify root causes and contribute to effective resolution.
* Clear and adaptable communication skills, with the ability to present verbal and written information in a way that meets the needs of different users and responds appropriately to stakeholder feedback.
* Ability to work collaboratively, building constructive working relationships with diverse teams across different locations, disciplines and technologies.
* Practical experience with AWS and/or Azure public cloud infrastructure, or identity and access management (IAM) technologies.
* Understanding of systems development, including the processes, tools and principals involved in creating, improving or maintaining technical solutions.
The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework- Use the levels of responsibility to understand what would be expected for each technical skill listed). Please see below for the relevant skills for your role:
Development and Implementation
* Systems design (DESN) - Level 3
* Testing (TEST) - Level 2
Delivery and Operation
* Technology Management
* Systems installation and removal (HSIN)– Level 2
* IT infrastructure (ITOP) – Level 2
* Service Management
* Incident management (USUP) - Level 2
People and Skills
* People Management
* Organisational facilitation (OFCL) - Level 3
Desirable criteria
Ideally you will also have the following skills or some experience in:
* Understanding of key principles and standards and how they apply to your work.
Behaviours
We'll assess you against these behaviours during the selection process:
* Delivering at Pace
* Making Effective Decisions
* Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
* Systems design (DESN) - Level 3
* Testing (TEST) - Level 2
* Systems installation and removal (HSIN)– Level 2
* IT infrastructure (ITOP) – Level 2
* Incident management (USUP) - Level 2
* Organisational facilitation (OFCL) - Level 3
Benefits
In addition to your salary, a career with the Home Office offers a range of benefits, including:
* A Civil Service pension with an employer contribution of 28.97%.
* In-year reward scheme for one-off or sustained exceptional personal or team achievements.
* 25 days annual leave on appointment, rising with service to 30 days.
* Eight days of public holidays, plus one additional privilege day.
* Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
* The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance.
The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.
For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.
* See more of our benefits on our careers website.
Sign-up on our website to receive emails with information about careers at the Home Office.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.
* Application – by 9th March 2026
As part of the application process, you will be asked to complete:
* CV
* Personal Statement (maximum 1000 words).
Your CV should consist of your career history, and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.
The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.
For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.
1. Sift – from 11th March 2026
The sift will be held on the Personal Statement and CV.
1. Interview – from 13th April 2026
If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Technical Skills based questions. All behaviours listed in the selection process will be scored at the interview.
The interview will take place via video, using Microsoft Teams.
For guidance on the Technical skills, please refer to the SFIA 8 — English
For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.
Problems during the application process
If you experience problems accessing this advert, or you think you've made a mistake on an initial application, please contact, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.
Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.
Location Preference
You can select up to threelocations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.
Reserve List
A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.
Candidates judged to be a near miss at interview may be offered a post at the grade below the one advertised without the need to go through a further selection process, providing the role has the same Success Profiles elements and essential skills. There is no guarantee that further such vacancies will arise.
Standards
All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.
Additional Security Checks
As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Basic. Further details are included in the Notes to Candidates.
Further information
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.
If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
* Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs
* Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Home Office Resourcing Centre
* Email :
Recruitment team
* Email :
Further information
If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.