Salary: £38,000 - 45,000 per year Requirements: Experience supporting Epicor ERP (Kinetic) in a manufacturing or distribution environment Experience with Epicor reporting tools such as BAQs, dashboards, and SSRS Strong problem-solving and troubleshooting skills with attention to detail Confident communicating with users across operational and office-based teams Comfortable working with data and Excel, with good documentation skills Experience working in a ticket-based or SLA-driven support environment (desirable) Responsibilities: Providing first-line support for Epicor ERP across all departments Running, maintaining, and improving Epicor reports (BAQs, dashboards, SSRS, data extracts) Troubleshooting system, process, data, and permissions-related issues Supporting and improving core business processes such as order-to-cash, procure-to-pay, inventory, and production reporting Assisting with master data governance and data quality Logging, managing, and resolving tickets in line with agreed SLAs Technologies: ERP Excel Support More: We are a well-established and growing organisation with a strong reputation for operational excellence and continuous improvement. We rely heavily on Epicor ERP to support our manufacturing and distribution operations and are looking to add a dedicated Epicor Support Analyst to our team. This role offers structured training and clear progression, providing an opportunity to become a key ERP and process expert within our organisation. We offer a competitive salary package along with holiday, training, and a pension. last updated 4 week of 2026