Data Centre Technician
About the Job
This role is part of the 0ffice of the COO Business Management Team.
The Business Management team is part of the Office of the COO division ("OCOO") which also encompasses Operations, Technology, Client Management Unit, Global Supplier Management, Business Change, Workplace Services and Regulatory Oversight.
This role will provide daily support and assistance to the Data Centre Manager.
The role consists of supporting two Data Centres:
1. The Primary Data Centre is situated within a co-location Data Centre which is run by an external supplier and located in West London; and
2. The Secondary Data Centre one is located at the Bank's London office; and
What you'll be doing
3. Support the Data Centre Manager with overall Data Centre operations and oversight
4. Troubleshoot Network cabling and manage installs, moves and changes
5. Update the Data Centre rack planners with guidance from the Data Centre Manager
6. Support the Data Centre Manager on managing requests to access the Data Centres
7. Attend and support on Data Centre-related meetings which are held with the Bank's Technology teams, the Facilities team, the Data Centre supplier, and other suppliers related to Data Centre operations
8. Assist in maintaining documentation relating to the Data Centres (e.g. process documents, procedures, policies, business continuity plans, SharePoint)
9. Support the Data Centre Manager on housekeeping matters relating to the Data Centres
10. Review Management Information (MI) produced by the Data Centre supplier and produce analysis which is useful to the Bank
11. Provide out-of-hours support, including evenings, weekends and public holidays
What you'll need to be successful
Preferred qualifications and experience:
12. Proven Data Centre or Technology support experience
13. Experience of working within a structured environment where governance and risk management are paramount
Experience of Technology environments and interacting with Technology stakeholders
14. Experience of working with Data Centre-related suppliers and cabling vendors
15. Qualification in structured cabling systems
16. Strong understanding of server hardware, networks, and storage systems
17. Familiarity with Installs, Moves and Changes and cabling standards
18. Experience of inventory management of equipment and spares
19. Excellent organizational skills
20. Proficient in Microsoft Office and SharePoint
Desired personal attributes:
21. High integrity and reliability
22. Strong multitasking and time management
23. Calm under pressure with attention to detail
24. Collaborative and relationship-focused
25. Excellent communicator and problem solver
Why should you join us?
ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York.
We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.
Our vison statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity.
We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.
What's in it for you?
26. Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
27. Hybrid working the option to work remotely up to two days per week, depending on the role.
28. Family - 6 months fully paid maternity leave and enhanced shared parental leave. Coaching for family leave returners and access to emergency care via My Family Care. Miscarriage and menopause policies.
29. Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and an Employee Assistance Programme.
30. Community paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
31. Development a suite of opportunities to build the skills you need to excel in your role
If you're excited about becoming part of our team, get in touch. We'd love to hear from you!
ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted and no fees will be paid for such submissions.