The Digital Operations Lead will play a pivotal role in managing and optimising digital platforms, ensuring seamless operations into this business. This position requires a detail-oriented professional with expertise in digital systems and operational efficiency.
Client Details
Our client is a rapidly evolving organisation focused on enhancing customer and retailer experiences across Europe. They are committed to digital innovation and operational excellence to drive growth and efficiency.
Description
* Manage and maintain digital platforms to ensure consistent performance and reliability.
* Oversee digital operations and implement strategies to enhance efficiency.
* Collaborate with cross-functional teams to align digital initiatives with business goals.
* Analyse operational data and provide actionable insights for process improvement.
* Ensure compliance with industry standards and best practices in digital operations.
* Support the development and deployment of new digital tools and technologies.
* Monitor key performance indicators to track the success of digital initiatives.
* Provide technical guidance and troubleshooting support for digital systems.
Profile
Mandatory
* 5+ years in a similar role
* Proven experience in marketing and sales operations, commercial platform management, or retailer enablement in a multi-market or European context
* Track record of managing system roll-outs combined with successful business change initiatives
* Deep knowledge of retailer operations, customer journeys, and lead management best practices
* Strong commercial focus with the ability to develop and drive business cases and measure impact
* Excellent stakeholder management skills, able to build relationships across markets, IT, and commercial teams
* Agile and delivery-oriented mindset, capable of navigating complex environments while maintaining momentum
* Collaborative approach with cultural sensitivity to work effectively across diverse teams and external partners
Desirable
* Experience establishing new operational functions or capabilities within complex organisations
Job Offer
* Competitive salary ranging from 74,000 to 82,000 based on experience.
* Hybrid working 3 days in the office/2 days at home.
* Comprehensive benefits package, including perks outlined in the job description.
* Opportunities to work within the business services industry in a medium-sized organisation.
* A permanent role offering stability and growth potential.
* A supportive and professional work environment focused on innovation.
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