About Us
Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Position
As a Conference & Events Operations Manager, you will be responsible for creating exceptional experiences for our guests with full responsibility for the day to day running of the operations during each service period. You will strive to continually improve guests' and employees' satisfaction and maximise the financial performance in the meeting and events business.
You will support the conference & events team in an operational and managerial capacity, ensuring that conference rooms are set up as required, that guests are welcomed to the venue as well as being the first port of call on the day. Youll need to have experience motivating a team within the hospitality industry, be highly conscientious and be ready to hit the ground running.
The Team
Our Conference & Events team provide the highest levels of service and hospitality to our corporate and private guests. With six stylish state-of-the-art dedicated conference and event rooms we are a preferred and popular venue for conferences, training events, business seminars, weddings, and birthday celebrations. Whatever the event our team provides an efficient, attentive, and friendly service.
About You
You will have proven hospitality experience, ideally from a Hotel or Conference & Wedding facility. You will be highly organised and focussed on delivering our high standards of service. You will be proactive, enthusiastic and motivated to work with all departments within the Hotel to ensure the smooth running of our Conference & Events facility.
You will bring:
A proven hospitality professional ideally in a similar role within a hotel, or events facility.
Excellent customer service experience, organisational and communication skills.
Ability to supervise a wide variety of events and weddings with a proactive and positive attitude
You will have strong leadership skills, leading by example with the ability to maintain consistency of service through support with training and motivating the team.
Ensure effective high standards of employee compliance and operational standards to a 4 Red Star level are maintained.
Ability to liaise with the reception team with restaurant bookings and the kitchens as required
Administrative skills with an eye for detail
Knowledge of Microsoft software, Opera and Zonal till systems advantageous
You will be immaculately presented with an approachable and friendly personality.
You will support the Conference and Events Coordinator with show rounds and booking management and may also be required to provide cover during periods of annual leave.
You will support the wider management team and the hotel by undertaking Duty Manager shifts as required.
You will be represent your department and provide updates at monthly internal meetings, including Head of Department meetings, Financial Review meetings, Sales and marketing meetings and Food and Beverage meetings.
Why Join our Team
A privately owned, independent Hotel we have the opportunity to focus on what we do best creating memorable moments for our guests and taking care of our staff as one big team.
We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?
What We Offer
Employee Assistance Programme (Hospitality Action)
Free meals whilst on duty
Paid breaks
An extra day of leave on your birthday
Complimentary membership of The Health & Fitness Club
Discounted membership of The Health & Fitness Club for your partner
50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
Discounted accommodation rates
Discounted hotel stays across the Pride of Britain hotel group
Option to purchase wine at cost price
Long service awards
Reward and recognition scheme
Generous Refer a Friend scheme
Pension scheme
Industry relevant training
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