At the Environment Agency, we are passionate about protecting and enhancing the environment for the benefit of everyone—and we make sure that working here is a truly fulfilling experience. If you prioritise delivering accurate information to customers efficiently, this role may suit you. You will manage our track and trace service, monitoring and sorting our shared mailbox daily. You will ensure customer enquiries reach the appropriate technical teams for thorough responses. Distribute responses within legal time frames under the Freedom of Information Act. Contribute ideas for service and process improvements. Build relationships with internal teams to identify process gaps and areas for improvement. Play an important player within the Customer and Engagement team, actively contributing to the varied workloads. We provide guidance and support to area teams, helping them communicate effectively and respond to customer needs. Joining us means becoming part of a team that values partnership, problem-solving, and innovation—where your contribution will make a real difference to communities and the environment. This busy role offers a chance to explore the full scope of what the Environment Agency provides. We don’t just talk about diversity; we seek it, embrace it, and live it—for the benefit of our staff, our communities, and our environment. As an organisation, we strive to reflect the communities we serve and continue to develop diversity throughout our workforce. We welcome applications from all backgrounds regardless of race, sexual orientation, or religion.