Job Title: Hire Controller Location: Bolton Hours: Monday - Friday, 08:00 - 17:30 (1 Lunch) Salary : Up to £34,000 per year (dependent on experience) Benefits: Company pension 20 days holidays bank holidays Retail discounts & employee recognition awards Life assurance 24/7 employee assistance programme About the Role: Hire Controller - It's a People Thing Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast-paced environment where no two days are the same? If so, this opportunity could be a great fit. As a Hire Controller, you'll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you'll support customers with their on-site service requirements - such as welfare units, portable sanitation, fencing, and other site equipment - guiding them through the full hire process from enquiry to off-hire and follow-up. You'll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout. Key Responsibilities as a Hire Controller: Handle inbound hire enquiries via phone, email, and online channels Manage the full hire lifecycle from initial enquiry to off-hire and feedback Build and maintain strong, long-term customer relationships Identify opportunities to maximise hire revenue and upsell additional services Liaise with internal teams to coordinate deliveries, collections, and service schedules Resolve customer queries and issues efficiently and professionally Maintain accurate records and ensure high standards of service delivery About You: Previous experience in a customer service, hire controller, or sales support role Confident managing inbound enquiries and processing orders Experience within construction, site services, or the hire sector is advantageous Strong communication and relationship-building skills Able to work independently and collaboratively within a team Highly organised with the ability to manage multiple priorities Comfortable using Microsoft Office and learning new systems Proactive, adaptable, and customer-focused in your approach About the Opportunity: You'll be joining a busy and supportive environment within a well-established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast-moving, customer-focused role, where no two days are the same. The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement.