JD Sports - 0690 Camberley, 2 The Square, Main Square Sc, CAMBERLEY, Surrey, United Kingdom
Req #624
Date: 17 July 2025
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 publicly quoted company since 2019, and continues to grow both in the UK and internationally.
We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who align with our strategic goals of being a people-led, innovative, and customer-focused organization that provides operational excellence and explores new growth opportunities.
Role Overview:
As part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels. You will assist in supervising staff and uphold shop floor standards. Additionally, you will handle specific managerial tasks as directed by Store Management.
Responsibilities:
* Deliver excellent customer service and handle complaints effectively.
* Ensure staff personal appearance aligns with company guidelines.
* Understand and utilize the Customer Service measuring programme.
* Achieve and exceed sales targets.
* Monitor service levels to maximize store sales.
* Use in-store devices to promote the full product range.
* Utilize reports for product placement of key lines.
* Engage and motivate customers using visual techniques.
* Maintain standards on the sales floor, keeping stock clean and presentable.
* Assist with retail management tasks as needed.
Skills and Experience:
* Retail management experience is advantageous.
* Strong verbal and written communication skills.
* Proficiency in Microsoft Outlook, Word, and Excel.
Training & Development:
* Encourage personal progression within the store.
* Assist in the induction and training of new staff.
* Support staff development and completion of relevant assessments.
Role Objectives and KPIs:
* Ensure high customer satisfaction through exceptional service.
* Drive sales and store turnover via effective merchandising and team motivation.
* Lead and develop the shopfloor team for high performance and adherence to policies.
* Maintain a clean, organized, and visually appealing store environment.
Additional Skills and Experience:
* Retail Supervisor experience is advantageous.
We value our colleagues' dedication and offer benefits such as staff discounts on JD Group and other brands, along with personal development opportunities.
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