What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
* Handling customer queries, processing orders, and assisting with loading vans for our Home Delivery Drivers behind the scenes.
* Serving our customers with enthusiasm, supporting their questions, and proactively offering help.
* Building knowledge about our products, services, and promotions to provide helpful recommendations.
* Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
* Comfortable with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, and energetic environment, either alone or as part of a team.
* Friendly, welcoming, and enthusiastic about helping customers.
* Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
* Willing to work flexibly and to a high standard across the store; fully trained in various skills with opportunities to learn and develop.
* Comfortable with learning to use new digital tools and technology, and able to lift shopping containers up to 15kg.
* Paying attention to detail, maintaining a clean and clutter-free store, and creating a great shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% at Argos every payday.
* Free food and hot drinks – provided for colleagues in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – we’ll match between 4-7.5% of your contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme for support and guidance on various issues.
Please note that our vacancies may close quickly, so we encourage candidates to apply promptly.
An inclusive place to work and shop
We are committed to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome. We offer various support and development opportunities, celebrate diversity, and aim to remove barriers for our colleagues. To learn more about our inclusivity initiatives, please visit our website. If you require reasonable adjustments during the application or interview process, please inform us, and we will support you.
Responsibilities:
Our stores are fast-paced, community-centered environments where food is our passion. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
* You must be above the school-leaving age in your country.
* If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
* You must have the Right to Work in the UK.
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