Please switch to a desktop device before starting your application Contract: Permanent Hours: Full-time Hours of Work: 37.5 hours per week, working Monday to Friday Are you a motivated and organised individual with a passion for leading teams and delivering exceptional service? We’re looking for an Ecommerce Team Leader to join our dynamic team and play a key role in the success of our web sales operation. In this hands-on role, you’ll be responsible for overseeing the daily operations of our pick and pack team, ensuring customer orders are dispatched efficiently and accurately. You’ll lead by example, support team development, and help drive performance to meet and exceed KPIs. What You’ll Be Doing: Organising team rotas, breaks, and holiday schedules Leading daily team briefings and ensuring tasks and targets are clearly communicated Supporting courier preparation and liaising with internal stakeholders Overseeing order picking, packing, and dispatch processes Championing health and safety and maintaining a clean, secure working environment Supporting stock and admin teams when required Managing absence and conducting return-to-work interviews Identifying training needs and supporting team development What We’re Looking For: Experience in retail, ecommerce, or order fulfilment environments Strong organisational and communication skills A positive, proactive approach to problem solving Ability to work under pressure in a fast-paced setting A team player who can motivate and support others IT literate with a good understanding of associated equipment Why Join Us? At Mole Valley Farmers, we’re committed to putting customers first, working honestly, and supporting British agriculture with knowledge, courage, and innovation. As part of our Ecommerce team, you’ll be joining a collaborative and supportive environment where your contribution is truly valued. We offer: A competitive salary and benefits package Up to 25% staff discount in store Scottish Widows contributory pension – we’ll match up to 5% 33 days holiday (inclusive of bank holidays) Free on-site parking Access to Salary Finance for financial wellbeing Life Assurance Employee Assistance Programme through Retail Trust Excellent training and development opportunities Clear paths for career progression Please note: this vacancy may close earlier than the advertised date if we receive a sufficient number of applications, so we encourage you to apply as soon as possible.