The role:
You would be based in the Force Control room based in St Asaph, and would be taking calls and non-emergency calls, as well as sending police officers to incidents across North Wales.
1. You will be trained to ask initial questions to establish the risk/severity and if there are any lines of enquiry or investigation such as evidence, or forensic opportunities. You will manage expectations of the reporting person providing crime reduction advice and reassurance.
2. Partners - you will work with other emergency services and partner agencies, supporting the work they do and arranging for police involvement where this is needed.
3. Advice - many of the non-emergency calls received are resolved by our communication operators. This could be through offering advice or signposting members of public to more appropriate agencies when it is not a matter dealt with by the police. With each contact you will be managing expectations advising what police can and cannot do.
4. Recording intelligence - from information given by our communities you'll be identifying and recording information to share with other parts of the organisation, to inform our future policing operations.
5. Service delivery - you will be part of a professional team who deliver a good service by being focused and alert to deal with whatever the next call could bring and dealing with sometimes constant calls to a professional standard.
If you are interested in this role, please apply and if your CV is shortlisted one of our Adecco Consultants will be in touch.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.