About Ekco
Founded in 2016, Ekco is one of the fastest-growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the cloud maturity journey, managing transformation, and optimising technology investments.
In short, we take businesses to the cloud and back!
We have over 1000 talented colleagues across regional offices in the UK, Benelux, South Africa, Malaysia, and Ireland.
The Role
As a First Contact Resolution Engineer, working from our Milton Keynes HQ, you will be part of a team supporting diverse environments and technologies. You will be encouraged to develop your skills, with training provided to support your growth and progression within the team.
This role aims for engineers to resolve over 70% of incoming tickets, giving you the freedom to work on various client technologies.
We value technical skills and a can-do attitude, along with a willingness to learn.
Key Responsibilities
* Remote customer support, including troubleshooting devices, Active Directory, Exchange, Office 365, printers, and networks.
* Logging support queries and communicating with clients about their tickets.
* Managing your ticket queue efficiently.
* Supporting the development of junior team members.
Essential Qualities
* Support experience with devices, Active Directory, Exchange, Group Policy, Intune, Microsoft 365, Azure, MDM, and networking.
* Customer-centric with excellent people skills.
* Proactive, positive problem solver.
Desirable Skills
* Experience with virtualized Microsoft environments, Egnyte, and RDP support.
Personal Qualities
* Pride in delivering high-quality service.
* Ability to go above and beyond.
* Attention to detail, resilience under pressure, and strong time management.
Benefits
* 25 days leave + public holidays, birthday leave.
* Company pension (5% employer contribution), flexible salary sacrifice.
* Employee Assistance Programme for mental health and wellbeing.
* Participation in EkcOlympics and continuous learning via Pluralsight.
* Opportunities for growth and international mobility.
Why Ekco?
* Award-winning partner status with Microsoft, VMware, and Veeam.
* Ranked 4th in Deloitte Fast50 Awards.
* Committed to diversity, equality, inclusion, and internal mobility.
* Flexible, family-friendly working environment.
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