Identity Governance Assurance Support Engineer
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Location: Edinburgh, Leeds, Manchester & Bristol
About This Opportunity
Join the Identity and Access Management lab in the Chief Security Office as a Support Engineer for Oracle Identity Manager and SailPoint platforms. This role offers the opportunity to work on the Group IGA tooling in a collaborative and inclusive environment. You'll join a motivated team that strives to deliver outstanding IAM solutions.
What You'll Do
* Provide operational support and maintenance for Oracle Identity Manager and SailPoint IdentityIQ platforms.
* Address and resolve identity lifecycle issues, access provisioning failures, and integration errors across a diverse range of IAM systems and platforms.
* Monitor system health, performance, and logs to proactively identify and address potential issues, and work towards root cause solutions.
* Collaborate with engineering, security, and application teams to ensure seamless identity governance and compliance.
* Be involved in processes concerning organisational transformations, such as testing, documenting, and coordinating change schedules with other teams.
* Maintain user documentation and knowledge base articles to support operational excellence and information dissemination.
* Ensure alignment with security policies, standards, and regulatory requirements in all IAM activities.
What You'll Need
* Proven experience supporting Oracle Identity Manager and/or SailPoint IdentityIQ in an enterprise environment.
* Strong understanding of identity lifecycle management, access certification, and role‑based access control.
* Experience with directory services (LDAP, Active Directory) and identity protocols (SAML, OAuth, OpenID Connect).
* Ability to analyse logs, debug issues, and perform root cause analysis.
* Strong communication and documentation skills, with the ability to work collaboratively across teams.
* A proactive approach with a focus on continuous improvement and operational resilience.
* Collaboration and communication skills, with a demeanour geared towards achieving common goals and a passion for secure engineering.
It would be great if you also had
* Experience with integrating cloud applications (e.g., Azure AD, Workday, ServiceNow) into IAM platforms.
* A background in data analysis with experience of SQL to extract and interpret data.
* Exposure to Oracle Identity Manager customization (event handlers, adapters, scheduled tasks).
* Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
* Understanding of regulatory frameworks (e.g., SOX, GDPR) and their impact on identity governance.
* Understanding of Active Directory Federation, LDAP, OAuth, SAML, CyberArk.
About Working For Us
Daily focus on inclusivity, building a diverse organization that values belonging and individuality. We encourage an environment where everyone feels valued.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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