We are recruiting on behalf of our client for a Tenant Liaison Assistant to join their team on a temporary basis. This role is vital in supporting tenants during planned works, assisting the Building Services team, and ensuring communication between residents, contractors, and project teams runs smoothly. Key Responsibilities: • Monitor all response repairs, keeping tenants updated on progress and maintaining strong communication to reduce failure demand. • Support Repairs Schedulers by tracking repairs from initial report through to completion, ensuring accurate records are kept. • Schedule and administer repairs and servicing using Dynamic Resource Scheduling (DRS) in line with policy and procedure. • Contact tenants ahead of appointments, resolve queries, and record outcomes to minimise missed visits. • Report any repairs not completed within agreed timescales, escalating to the Senior Scheduler where required. • Gather tenant feedback, monitor performance, and provide regular reports on service quality. • Investigate and respond to tenant complaints in line with company procedures. • Maintain accurate records and update housing systems (e.g. Lagan, I/World) to ensure service awareness. • Undertake any other reasonable duties as required. About You: • Proven administration and clerical background with reception, switchboard, and telephone skills. • Strong customer ...