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We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are followed, and providing support to the hotel staff.
Responsibilities:
1. Manage guest requests promptly and professionally.
2. Maintain security and safety procedures during the night shift.
3. Perform regular security checks throughout the hotel.
4. Support hotel staff during the night shift.
5. Assist with maintenance or housekeeping tasks as needed.
6. Set up meeting rooms and other areas as required.
7. Serve food and beverages to guests as needed.
8. Check guests in and out of the hotel as required.
9. Handle emergency situations that may arise.
10. Prepare reports for senior management as needed.
Benefits include:
* Employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme (T&Cs apply).
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care, free legal & money advice, counseling sessions.
* Cycle to work scheme, wellbeing tips, fitness videos, recipe ideas, health advice, podcasts, breathing exercises.
* 24/7 support line, team recognition, free meals on duty, free parking.
Requirements:
* Previous experience in a hotel or similar environment, preferably as a night team member.
* Excellent customer service skills and a friendly, professional demeanor.
* Strong communication and interpersonal skills.
* Understanding of safety and security procedures.
* Ability to remain calm in high-pressure situations.
* Flexible, adaptable, and able to work evenings and weekends.
* Good organizational skills and attention to detail.
Hotel
The Holiday Inn Cambridge is situated by a serene lake in Impington, offering guests a peaceful retreat with easy access to Cambridge. The hotel features 100 luxurious bedrooms, diverse dining options, and extensive conference and fitness facilities, providing a home away from home.
About us
LGH Hotels Management offers exciting careers in hospitality. With 42 hotels across the UK, including Crowne Plaza, Holiday Inn, and Best Western, we are dedicated to shaping the future of the hospitality industry. Join us and be part of our dynamic team.
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