Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're leading the change by putting people first. We aim to provide exciting, engaging, and entertaining experiences accessible at your fingertips. Our focus on innovation, technology, and people like you helps us push boundaries. When you join Entain, it's your game—so let's win together.
Job Description
Do you love sports or have a passion for excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, delivering top customer service and maintaining high standards daily. In our lively Ladbrokes & Coral betting shops, no two days are the same, and you'll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you'll be part of the Shop team, serving customers and fostering rapport to encourage repeat business.
Salary
£13.24 per hour, including a location pay of 74p.
Key Responsibilities
1. Deliver outstanding customer service.
2. Promote safer gambling practices.
3. Take bets on a wide range of sports and events.
4. Process customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Handle customer complaints with empathy and problem-solving skills.
7. Work towards targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working Patterns
Our shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 10 hours, comprising long opening or closing shifts, shorter evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 years or older.
* Passion for delivering excellent customer service.
* Strong relationship-building and effective communication skills.
* Self-motivated and proactive.
* Ability to work independently and as part of a team.
* Calm and professional handling of challenging situations.
Additional Benefits
* Optional overtime.
* Pension Scheme and ShareSave.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Inclusive Culture and Compliance
We are committed to diversity, equity, and inclusion, ensuring all individuals feel valued and respected. We adhere to all applicable employment laws and recruitment regulations globally. If you need adjustments during the recruitment process, please contact us.
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