Contracts Administrator (Planned/ Civils)
Salary up to £25,500
Hours: Full Time - 8am - 5pm (4pm finish every other Friday)
The Role:
CC COUSINS are a stand-out facilities maintenance provider to the commercial and retail sector; offering a 24/7 complete maintenance solution, whilst offering unprecedented customer service.
We are currently seeking an competent administrator to provide comprehensive support to the Contracts manager, ensuring clients are updated, materials ordered, engineers advised, and jobs updated/ completed on our internal portals.
The environment is one of fast pace. We are seeking an individual with 1+ years experience within an administrative role, who can manage multiple tasks, happy to speak to clients and engineers on the phone and able to use CRM Systems.
Day to day the successful candidate will be responsible for:
* Handle incoming phone queries from clients, engineers, and suppliers.
* Monitor email inboxes, forward and reply to emails
* Track job statuses (e.g. awaiting acceptance, on hold) and review weekly.
* Raise new job requests
* Keep clients updated throughout the job process, including completion updates and next steps.
* Support the Contracts Manager with scheduling work for engineers and coordinating with clients.
* Update client portals and systems after work is completed, including responding to any follow-up queries.
* Generate Purchase orders for material orders
* Maintain daily logs and reports
* Send attendance confirmations to clients and calendar reminders to staff.
* Ensure health and safety procedures are followed, including the use of RAMS for all high-risk or quoted works.
Additional duties will also be required from time to time to support any additional needs of the team or the business
Previous experience within the industry and or purchasing / trade counter experience would be ideal.
Desirable skills include:
* Strong communication skills.
* A confident ability to resolve problems.
* Excellent typing with attention to detail.
* Able to work as part of a team or alone when required.
* Ability to flex between work flows dependent on business demand.
* A knowledge of the construction/ facilities management industry.
* Previous experience in a trade environment.
Job Type: Full-time
Pay: From £25,500.00 per year
Benefits:
* Company pension
Work Location: In person