Job Description
An exciting opportunity has become available to join our dynamic Client Services team as an Senior Account Manager, serving as the primary point of contact for our most valued clients within the commercial, retail and financial sectors; clients here at Paragon.
Based at our Dagenham site, the ideal candidate will have a strong background in client relationship management within Direct Mail services and Print Production. As an Account Manager, you will be responsible for ensuring client satisfaction, managing client expectations, driving long-term relationships and ensuring exceptional service, timely delivery of projects, and high-quality standards in all aspects of print and direct mail production.
Hours: Monday to Friday, 9am - 5:30pm (1 hour break)
Key Responsibilities:
1. Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Act as the primary contact for all inquiries, concerns, and project updates.
2. Account Growth: Identify opportunities to grow accounts through upselling and cross-selling services and solutions. Proactively present new ideas and strategies to clients to help them achieve their goals.
3. Project Management: Oversee...