Electrical Bias | Technical Support Specialist | Poole | Full-Time, Permanent Are you an experienced electrician or electrical engineer looking to step into a technical support role where your knowledge truly matters? We're hiring a Technical Support Specialist to join a leading UK company in the life safety and smoke control systems sector. If you're electrically qualified, enjoy troubleshooting, and want to support field engineers and customers without climbing ladders-this is the role for you. What You'll Do: Provide expert technical support for electrical systems-via phone, email, CRM, and remote access Assist field engineers and installation teams with diagnostics and fault resolution Interpret wiring schematics and system layouts to guide on-site teams Maintain accurate logs of technical issues and resolutions Flag recurring issues and collaborate with engineering teams for product improvements What You Need: Electrical background is essential - ideally NVQ Level 3 or equivalent Strong understanding of electrical circuits, control panels, and fault-finding Clear communicator, able to explain technical details to non-technical users Familiar with ticketing systems and remote support tools Organised, calm under pressure, and focused on delivering results Nice to Have: 18th Edition Wiring Regulations Experience with smoke control, fire alarm systems, BMS, or HVAC Familiarity with RAMS, PAT, or compliance frameworks Why Join Us? Industry-leading company with over 35 years of experience Make a difference-supporting systems that protect lives Ongoing training and development opportunities Free on-site parking Work alongside an expert, supportive technical teamThis is a brilliant opportunity to step off the tools and into a role where your electrical knowledge will be the key to solving real-world problems. Apply now to be part of a company that values experience, precision, and people. INDCP