Job reference 335297
Distribution Support Manager
£47,780 10% annual bonus potential,25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Midlands Super Hub, Dirft Drive, Crick, NN6 7GZ
Working patterns vary and are based on operational needs, this may include weekends, evenings and occasional night shift
As a key leader within our distribution operation, the Distribution Support Manager will work alongside the Lead Distribution Manager to ensure the safe, compliant and efficient running of the fleet. With primary responsibility for night and weekend operations in our 24/7 environment, you’ll play a vital role in delivering a high‑quality service for customers across the Midlands Super Hub and the wider national linehaul network. You’ll collaborate closely with operational stakeholders, supporting the effective use of our Yard Management Solution and other technical systems to keep the yard running smoothly and safely. Leading a team of 6–8 Traffic Office Managers, you’ll provide direction and support to teams accountable for around 250 drivers, helping to drive improvements across the distribution scorecard and ensuring operational excellence at every step.
What you’ll be doing
In this pivotal role, you will lead safe and compliant operations, taking responsibility for the site’s O’ Licence and ensuring all activity meets legal, regulatory and internal standards. You’ll oversee the effective use and compliance of VOC and distribution management systems, ensuring operational processes run smoothly and efficiently.
A key part of your success will be the relationships you build. You’ll work closely with colleagues across pipeline, planning, fleet, assets and union partners, collaborating to deliver high‑quality service and operational excellence. You’ll use KPIs, balanced scorecards and performance insights to identify gaps and drive continuous improvement across the site.
People leadership is at the heart of the role. You’ll coach, support and develop your team of TOMs, ensuring strong performance management, regular 1:1s and clear personal development plans. You’ll also lead employee engagement activity and help maintain a positive IR/ER climate, working closely with CWU representatives.
You will be responsible for overseeing HR processes such as conduct and attendance, ensuring consistency and fairness. Alongside this, you’ll lead business plan delivery, coordinate peak‑period planning and manage special-event resourcing to ensure the site is ready for increased demand. Finally, you’ll maintain full control of the Yard Management System, ensuring a safe, efficient and well‑organised yard environment.
What you’ll bring (must‑haves)
CPC qualification (essential)
Significant operational management experience within Logistics/Distribution
Strong understanding of UK road transport legislation and safety requirements
Ability to analyse data, plan strategically and manage budgets
Excellent stakeholder management, influencing and negotiation skills
Experience working with CWU/CMA and driving continuous improvement
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Mobday 2nd March. Please note, this advert may close early if the appropriate number of applications has been reached.
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