Overview
My well established Client is urgently recruiting for a Field Engineer who can deliver outstanding technical service both remotely and on-site, ensuring their client's IT systems run smoothly and efficiently. My Client pride themselves on delivering exceptional IT support to a diverse range of clients. As part of their growing technical team, you'll act as a critical escalation point for the Service Desk, taking ownership of complex technical issues, diagnosing root causes, and implementing solutions that make a real difference, predominantly on various client sites.
What You'll Be Doing
* Providing advanced on-site and remote technical support to our clients, resolving escalated issues efficiently and professionally.
* Collaborating with clients to understand their environments, anticipate needs, and recommend improvements.
* Supporting and mentoring other engineers when required, ensuring high standards across the service desk.
* Installing, configuring, and supporting a wide range of IT hardware and software, including servers, workstations, and networking equipment.
* Running, patching, and terminating cabling for new hardware installations.
* Maintaining security and compliance across client environments with technologies such as InTune, Conditional Access, and DRaaS solutions.
* The right candidate will not just be technically capable, but also confident, proactive, and a great communicator. The ideal candidate will bring a broad technical knowledge base, a collaborative mindset, and the ability to work independently when required.
Essential Skills & Experience
* Demonstrable experience in a Service Desk or Field Engineer role
* Strong understanding of IT principles and Microsoft Windows Server/Desktop environments
* Excellent troubleshooting and diagnostic skills, both remote and on-site
* Familiarity with networking technologies: TCP/IP, Firewalls, Routing/Switching
* Experience with Azure Active Directory, Backup/DRaaS technologies, and IaaS environments
* Strong knowledge of Intune, Conditional Access, and related security frameworks
* Comfortable running, patching, and terminating cabling as part of new hardware installations
* A current and valid UK driving license (essential)
Location and Benefits
The role is predominately field based. Clients are typically around Berkshire, Hampshire and Wiltshire, with a company car and mobile phone allowance provided.
Application
This is a great role with a fantastic Client. Please send an up-to-date CV for an immediate response and more information on the opportunity.
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