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Base pay range
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Job title
Insurance Recruitment Specialist - Change, Transformation & Technology
We are currently partnering with a Speciality Insurance Broker to recruit a Quality Assurance Manager. Reporting into the Group Head of Operations, the successful candidate will be responsible for establishing and maintaining a robust quality assurance framework across our insurance operations.
Responsibilities
* Develop and maintain a comprehensive QA framework to assess the quality and compliance of claims handling, underwriting support, and associated operational processes.
* Perform regular file reviews, audits, and deep dives into underwriting and claims activities, ensuring adherence to regulatory standards (e.g. FCA, Lloyd’s Minimum Standards) and internal procedures.
* Identify quality trends, operational risks, and root causes of process failures, providing data-driven insights to the Group Head of Operations and senior stakeholders.
* Partner with teams across Claims, Broking, Underwriting Support, Compliance, and Risk to address issues, implement improvements, and promote a strong quality culture.
* Design and deliver training and QA workshops to embed best practices and upskill operational teams.
* Produce clear and actionable QA reporting, including dashboards, audit findings, and performance metrics.
* Support internal and external audits, providing quality-related evidence and documentation as required.
* Assist in the rollout of new operational processes or systems, ensuring quality and compliance are considered at every stage.
* Promote continuous improvement and operational excellence across the business.
Qualifications / ideal candidate
* Significant experience in quality assurance, audit, or operations oversight.
* Strong knowledge of claims and underwriting operations, including file documentation, process flows, and regulatory requirements.
* Background working within the Lloyd’s/London Market.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Product Management
Industries
* Insurance
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