Job Description
Aftersales Manager - Cornwall Salary: £45,000 - £65,000 (Depending on Experience + Bonus) Location: Cornwall Hours: Monday to Friday (occasional Saturday cover if required) About Our Client: Pembrook Resourcing are currently seeking an experienced Aftersales Manager to join our client's successful dealership in Cornwall. This is an exciting opportunity for a driven and dynamic individual to take the lead in managing the full aftersales operation within a respected and progressive automotive group. The Role: As the Aftersales Manager, you will oversee the Service and Parts departments, ensuring the highest levels of customer satisfaction, team performance, and profitability.
You'll lead, motivate, and develop your team while maintaining manufacturer and company standards across all areas of aftersales. Key Responsibilities: Manage the day-to-day running of Service and Parts operations. Drive workshop efficiency, productivity, and profitability.
Monitor performance through KPIs, targets, and CSI results. Support and develop service advisors, technicians, and parts staff. * Ensure compliance with manufacturer standards and dealership policies.
Maximise customer satisfaction and retention through excellent service delivery. Identify opportunities for business growth and process improvement. Skills Experience Required: * Proven experience as an Aftersales Manager, Service Man...