Overview
We are looking to recruit a new Housing Service Support Manager for our Supported Housing service in Nottinghamshire. This is an amazing role where you will lead and manage everything on a day to day basis to ensure the young people who live in our service are safe and supported. You will be passionate about providing opportunities for our young people to learn the valuable skills they need to move toward living independently. You will have the unique perspective of working with both young people and staff, giving you valuable insight to the needs, requirements but also the successes and achievements the young people are making every day. You will seek to improve the lives of the young people by working with them to understand what support they need to engage in education or employment, become more independent and gain skills that will last a lifetime. You will be motivated by your desire to make a positive impact on people and you will passionately share our belief that everyone should have a fair chance to discover who they are who they can become.
Responsibilities
* Lead a team of Youth Support Workers and Senior Youth Support Workers, ensuring they are meeting their KPI’s and giving our young people all the support they require to achieve positive outcomes.
* Manage the budget for your service area including staffing, equipment, funded projects etc.
* Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly and maintained to high standards.
* Be pro-active in managing personal charges, housing benefit claims, occupancy, managing periods of voids and working closely with the Local Authority to identify new tenants.
* Provide support for incidents, complete investigations and reflective practice sessions to identify learnings.
* Manage the KPI’s and analyse the data to prepare reports to provide insight on the effectiveness and performance of this service area.
* Provide support or project manage newly funded projects.
About You
* From a background in supported housing, you bring knowledge and understanding of support accommodation, the challenges our residents face and an awareness of the support and 3rd parties available to support our residents.
* You will be a brilliant communicator; whether dealing with staff or residents, you can inspire, engage and motivate. You are confident in 1‑2‑1 communication and in group settings, able to represent your service area at team and wider organisation meetings.
* You might already have team leadership skills from a previous role or wish to make that first step into management, and we are happy to support your development.
* It is desirable that you have a full driving licence (travel between our sites is required), though the site is accessible by public transport across Nottingham.
INDHP
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